At Superior Mart Online Store, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied, our Returns & Exchanges Policy is designed to make the process simple and hassle-free.
🔄 Eligibility for Returns & Exchanges
Items must be returned within 30 days of delivery.
Products must be unused, unopened, and in original packaging.
Items must be in resalable condition with all seals intact.
❌ Non-Returnable Items
Opened or used cosmetics and perfumes (for hygiene reasons).
Items damaged due to misuse or improper handling.
Products without original packaging or proof of purchase.
📦 Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Provide clear photos and order details for quick resolution.
Eligible items will be replaced or refunded at no additional cost.
🔁 Exchange Process
Exchanges are subject to product availability.
If the requested item is unavailable, a store credit or refund will be offered.
💳 Refund Policy
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to reflect in your account.
🚚 Return Shipping
Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service.
📩 Contact Us
For returns or exchanges, please reach out to our customer support team with your order details, and we will guide you through the process.
